Support & Contact
Last updated: 16 October 2026 · Brizlog Kids Arcade (kids.brizlog.com), a Brizlog product
Email us
For help, feedback, billing questions or complaints, email support@brizlog.com. Please include the email address of your parent account. We aim to reply within 2 working days.
Managing your subscription
Open Parent Corner, answer the grown-up question, sign in, then choose "Manage billing" to update your card, download invoices or cancel future renewals. Cancelling stops the next renewal; Premium stays on until the end of the period you paid for.
Refunds
All payments are non-refundable in any case, including partial periods and unused time. Please use the free plan first to check the app suits your child before subscribing.
Using more devices
Sign in with the same parent account on any phone, tablet or computer to use Premium there. No extra purchase is needed. Game progress, stars and stickers stay on each device.
Children's privacy
Children never sign in or share personal details. Only the parent's email and payment records are kept for the subscription.
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